FAQ FREQUENTLY ASKED QUESTIONS

The hotel is located in Salou near Plaza Europa.

The hotel is situated about 700 m from the beach.

In general, the check-in time is from 2:00 p.m. Check-out time is until 12:00 a.m.

No, the hotel does not have an all-inclusive option.

Yes, the hotel has a menu for coeliacs.

The hotel restaurant is open buffet.

Yes, in the restaurant there are jars for babies.

Half board or full board does not include drinks.

Yes, the hotel has entertainment throughout the season.

Yes, we have a towel service for the swimming pool. A deposit of €10 per towel is required and is refunded when the towels are returned. The towel can be changed daily for 1€ per towel change.

Most of the rooms have 2 double beds of 1.35 m each.

Maximum occupancy per room is 3 adults and 1 child.

Yes, all rooms have hair dryers, minibars and safes.

In case you want to use the safe, you will have to pay an additional charge of:

• €5 per day
• €25 per week

The hotel reception has irons and kettles under availability. In case of using them, a deposit of €10 would be requested.

Yes, the hotel has cots for babies subject to availability. In case of using them, a deposit of €20 would be requested.

Yes, the hotel has underground parking. Its cost ranges between €7 and €14 depending on the season.

The hotel accepts payments in cash (maximum €1,000 according to the new law), by debit card, credit card or bank transfer.

The tourist tax is €0.66 per person per night. Only for guests over 17 years old and for a maximum of 1 week.

No, it is not necessary. The hotel reception is open 24 hours a day.

We are sorry, but the hotel does not accept pets.

The hotel has a SPA area with jacuzzi, sauna, Turkish bath and gym. The outdoor area also has 2 swimming pools with slides.

No, the hotel does not offer a shuttle service.

Bus Plana operates in the area, a company that offers transfers from Reus/Barcelona airport or Camp de Tarragona station to Salou.
It is also possible to travel by train from Salou to Barcelona airport.

Yes, all rooms have a balcony.

You can cancel your reservation for free 48 hours before the arrival time. You can modify or cancel your reservation in the My bookings section.

Children between 2 and 12 years old are exempt from payment provided it is half board or full board and only the first child.  (this condition DOES NOT APPLY IN HIGH SEASON) 

We have rooms with a view of the street or the pool at the guest's choice. Subject to availability.  

Yes, all rooms have Wifi.

No, smoking is not allowed in the rooms, but it is allowed on the terrace.

Yes, the hotel offers laundry service at an additional cost.

Club Ohtels members may enjoy the following advantages (applicable to reservations through our website or direct client):
· Parking with a 50% discount in high season (23/06-11/09). Free for the rest of the seasons (always subject to availability).
· Late check-out for free until 5:00 p.m. (subject to availability).
· Gift/welcome detail in the room.
· One free drink per reservation.

Yes, of course. Also, if you wish, you can pay for your stay in cash (maximum €1,000 according to the new law).

You can call the hotel directly to confirm your reservation at the number: +34 977 35 20 15 or send us an email to: recepcion.belvedere@ohtels.es .

Yes, luggage storage is available at the hotel.

Yes, the hotel has bathroom amenities.

Sí, la limpieza se realiza diariamente.

The hotel bar is open from 10:00 a.m. to 12:00 midnight.

You have the option of booking your late check-out until 17 h. Subject to availability. The price is 16 euros in low season and 35 euros in high season.

You can check-in from 14:00, and check-out before 12:00.

The spa service is not included in the room price, but requires an additional payment.

Pets are not accepted.

Yes, we can offer you free cots upon availability.

Yes, the hotel has a paid parking.

All rooms have two double beds. There are no extra beds. The suites have a sofa bed.

Yes, all rooms have a balcony.

Yes, all rooms have hair dryers.

You can request our allergen menu in the restaurant. We serve special dishes for food allergies and intolerances.

Children are considered to be between 2 and 12.99 years old. From 13 years and older count as adults.

Click here to access the all-inclusive menu. You can also scan the QR codes at the hotel to view the menu.(All Inclusive only available for stays of 4 nights minimum)

You can call the hotel to reserve a guaranteed sea view for a supplement of 15 euros per day, payable directly at the hotel.

Yes, there is Wi-Fi connection at no additional cost.

Smoking is not allowed inside the rooms.

There are connecting rooms under availability.

You can pay in cash and by credit card.

It is possible, but we do not recommend it because of the queues and because parking inside is difficult and expensive.

They only ask for ID and/or passport. They do not ask for antigen tests or PCR. Important: children cannot cross without ID or passport. The family book is not valid, not even if it is a baby.

Yes, we have parking at a price of 12€ per night in high season / 9€ in low season. Price per night not per 24 hours. It is underground and booking is not necessary.

Our parking is underground and check-out is at 2:00 p.m. It has a height of 2.10 m. The hotel can be accessed from the car park by elevator and stairs. There is a yellow loading and unloading area in front of the hotel to enter for check-in. To enter you need a card, we can not open from reception.

Buses can park at the bus station, which is 5 minutes from the hotel.

It is about 850 m away, a 5-10 minute walk.

We are located about 700 m from the city center, a 5-10 min walk.

We are in La Línea de la Concepción, Cádiz, Spain.

The closest train station is the San Roque station. You can take a taxi or bus. In the case of taking the bus, you must walk to the stop located at La Venta roundabout in Taraguilla, about 2 km from the train station, about 20 minutes on foot.

You can also get off at the Algeciras train stop. Once there, you can take a taxi, or cross right in front of the Algeciras bus station.

The closest airports are Jerez and Malaga. And from there, you can take a bus to get to La Línea.

In the slides of the Pirate Ship the minimum height allowed is 0.80 m, in the large slides at least 1.20 m.

The cost of parking varies depending on the season:

• In high season (summer), it costs €18.
• In low season, it costs from €12.

We don't have extra beds.

Check-in is from 14:00. Check-out is until 12:00.

It is not possible to reserve in advance in the car park. You can request it upon arrival at the hotel. The price is €16/night. In case there are no parking spaces available, there are two public parking lots near the hotel with which we have agreements.

No. The rooms with sea views are those whose bed measures 1.05 m. Those with a 1.50 m bed overlook the city and the citadel.

Check-in is from 2:00 p.m. If you arrive earlier and your room is not ready, we can store your luggage in our storage room at reception.

We cannot guarantee it. They are subject to availability.

The pool opens depending on the weather. As a general rule, it is open from April to October included.

Yes, although there is a time slot in which children can go accompanied by an adult: from 10:00 to 11:00 and from 17:00 to 18:00.

The all-inclusive schedule is from 10:00 to 00:00, the snacks are from 10:00 to 14:00 and from 16:00 to 20:00. You can view the all-inclusive menu here.

We are on the beachfront, just 150 m away. You can take a short cut out of our pool.

Between the hotel and Portugal there are 15 km, 17 minutes by car.

Between the hotel and Isla Cristina there are 7 km, 10 minutes by car.

The minimum age for the mini-club is 4 years old.

They are subject to availability.

Yes, but they are subject to availability.

We do not have rooms with sea views.

The parking price is from 18€ in high season and 8€ -15€ in low season, per day and car. Cannot be reserved. You can ask when you arrive at the hotel.

It is an underground parking.

Pets are not allowed.

Yes, they all have terraces that vary in size.

We do have Wi-Fi and it's free.

All-inclusive is a meal plan that includes breakfast, lunch, dinner and all the drinks you want inside the restaurant, as well as in the rest of our points of sale.

Drinks included are: water, sparkling water, soda, juices, smoothies, soft drinks, slushies, coffees, infusions, beer, sangria, wine, cava, cocktails, liqueurs, shots and mixed drinks.

When the buffet restaurant is closed, we also offer the following snacks at the pool bar: dried fruit, olives, chips, daily pastries, mini savoury snacks, ice cream, frankfurts, chips, pizza and hamburgers.

You can consult the all-inclusive menu here.

(All Inclusive only available for stays of 4 nights minimum)

The hotel is only 250 metres from the beach, a 5-6 minute walk.

Check-in can be done from 2:00 p.m. The time limit for check-out is until 12:00 noon.

Pets are not allowed.

The hotel has a spa centre with two heated pools, one with jets and the other with bubble beds, Jacuzzi, sauna, Turkish bath, footbath and Vichy shower.
Access to the circuit has an additional cost.
You can consult our promotions directly with the hotel.

Yes, our hotel has a full entertainment programme with different activities for all ages.

Yes, the hotel has a mini-club which is open daily from 10:30 am to 1:00 pm and from 3:30 pm to 6:00 pm.

Yes, the hotel has two paddle tennis courts to play on.

The hotel has a large underground car park available to guests. To make use of it, you only have to inform the reception department upon arrival.

Yes, our staff will be happy to help you with this process. Ask at reception.

You can catch a bus from the Plana company that operates regularly at the stop next to the hotel.

It is not possible to put extra beds due to space issues.

The hotel has free cots. We recommend requesting them directly from the hotel once you have booked with us.

The cot is requested at reception on arrival leaving a deposit of 20€ which is returned on departure.

Both the outdoor and underground parking have a cost of €12/24 hours. Both on arrival and departure, they have one free hour by taking a ticket at the barrier.

The official check-in time is at 2:00 p.m.

The beach is 100 m from the hotel and can be accessed by ramp and stairs.

View the rules of the water park on our website.

View the all-inclusive menu on our website.

The drink is not included, so it has to be paid separately.

At the door of the hotel there are buses to Huelva, Matalascaña, Palos-Moguer, among others.
Ask at reception.

Yes, we have towels available. They are collected at reception with a deposit of 10€/towel which we return on delivery. The change is 1€/towel (Subject to availability).

The main swimming pool, the children's pool and the water park are open during the summer season, from the same day the hotel opens. They will remain open except in the event of inclement weather or force majeure.

The most convenient is to go by taxi. If you would like to rent a car for your entire stay, we recommend that you contact BlauCar on +34606967138.

The official check-in time is at 2:00 p.m. If you arrive earlier and your room is not ready, we can store your luggage in our storage room.

The apartment is larger in dimensions and beds than the room. The kitchen of the apartment is not operational, except for a mini-refrigerator.

Check out is until 12h am.

Yes, as long as you keep your welcome card with you or the Ohtels bracelet colour LILA until you leave the hotel. The lifeguard may request it from you.

Access the all-inclusive menu here(All inclusive only available for stays of minimum 4 nights).

If you check in for lunch, on the last day you could take advantage of the breakfast shift.
If you check in for dinner, on the last day you could take advantage of the breakfast and lunch shifts.The all-inclusive can only be used until 12 noon on the day of departure.

If it is a punctual meal, you can notify it in the same restaurant. If you want to modify it for your entire stay, ask at reception.

We have an indoor garage whose amount can be paid at reception.
In the surroundings of the hotel, there are large outdoor areas for parking.

Cots are free and must be requested when making the reservation.

The standard rooms have two beds of 1.35 x 2.00.
The "Family rooms" have two beds of 0.90 x 2.00 + sofa bed of 1.35.

Notify reception the day before, and we will prepare a picnic for you to pick up the next day after breakfast.

Towards Perelló you will find pebble coves. Towards L'Ampolla you will see sandy beaches.

The closest cove or beach to the hotel is about 200 meters away. There are other beaches a little further away that can be reached on foot.

Massages, water circuit, sauna, hammam, aesthetics, etc.
Check the service menu here.

We have an indoor pool with limited capacity, in use from 10am to 8pm. It is mandatory to wear a swim cap.

From 11:00 to 19:00
In July and August, it would be from 10:00 to 20:00.

Minigolf, paddle tennis, table tennis, volleyball, gym, hiking, biking...

The mini club is open every day. Parents can register children from 4 to 10 years old. The entertainers will take care of them morning and afternoon, and will end the day with the minidisco.

Yes, every day at the miniclub. After the mini-disco, they can attend some shows for all audiences with their parents.

The table is chosen by customers when they arrive at the restaurant. We recommend that you take into account the hours in which there may be more influx.

At Ohtels Les Oliveres we have a BikeFriendly area completely free of charge, with a bike wash and repair shop. It is also possible to store your bike there with your own lock.

Notify your celiac disease when making the reservation. Check out the gluten-free food menu here .

We do not allow any kind of pets in the interior or exterior areas of the hotel.

Ohtels Les Oliveres is located in the area of Playas del Perelló, between L'Ampolla and Perelló town.

You can pay by credit card at any point of sale in the hotel. You can also use the all-inclusive wristband we provide or another wristband that allows you to charge amounts to your room number. Also, you can pay in cash at the reception and restaurant.

In the covered car park of Ohtels Les Oliveres we have two EV charging stations. The cost per charge is 10 euros.

Request it when making the reservation.The rooms with sea views have a supplement on the regular price, as well as the special rooms, all of them with views but with a supplement also in each of them (junior suite, suite and grand suite).

You can check-in from 2 pm onwards.

Yes, it fits.

No, we only ask for a deposit of 20 €.

National drinks and snacks, ice creams, access to the spa, etc.
You can view the restaurant menu here.

Our parking spaces, located in a building close to the hotel (approx. 100m.) are very limited and subject to availability on arrival. They cost 15,00 €/night.

No. Pets are not allowed at Ohtels Campo de Gibraltar.

The wooden token can be exchanged at the hotel bar/cafeteria/pool bar for a sustainable glass that you can use during your stay. We share an explanatory video with the procedure and details: https://youtu.be/_flTXXDRZqo

The current price is 18 EUR per extra lunch/dinner, for children we apply a 50% discount = 9 EUR. (From 2 to 12 years of age). Drinks are not included.

Of course, you can always make the change on the same day. Just come to the door of the restaurant and ask for it.
In case of service shifts, please book your timetable through our APP.

Drinks are not included. There is an extensive menu available for you to enjoy a complete gastronomic experience.

Although the pool opening times may change during the season, the official opening times are as follows:
Outdoor pool = 10.00 a.m. - 07.00 p.m.
Splash Park and Slides = 11.00 a.m. - 06.00 p.m.
Indoor pool = 10.00 a.m. - 07.00 p.m.
Please check the daily timetable on the pool names board or ask the lifeguard team.

The indoor pool, jacuzzi, sauna, Turkish bath and fitness room are free of charge for our guests. 

Children from 0 to 5 years old do not have access to the wellness area.
Children from 6 to 18 must be accompanied by an adult at all times.
Free entry from 18 years of age.
This area is a space for relaxation and tranquillity, please follow the rules and the instructions of the lifeguard team.

Sunbeds are a free service for hotel guests.
It is not allowed to reserve sunbeds. After one hour's absence, the hotel staff will remove towels and/or other belongings.
Please follow the instructions and advice of the lifeguard team.

The minimum height is 1.30 metres.

You can do it directly at reception and enjoy this service at no additional cost, just a deposit of 20 EUR will be applied.
Please check in advance the maximum number of people per room type.

We have a private garage with direct access to the rooms.
The service will be offered according to availability at the time of arrival, it cannot be booked in advance.

Yes, you can request this service at the hotel spa at no extra charge. Deposit of 10€ per towel. Due to our environmental commitment, towel changes will have a cost of 1 EUR/towel.

The hotel offers you the option of requesting a picnic lunch and/or dinner if you decide to spend the day out and cannot enjoy the buffet at the hotel. This service must be booked 1 day in advance (before 19:00) at the hotel reception.

Check-in is from 14:00 onwards. If you arrive earlier and your room is not available, we offer a luggage room and changing room service so that you can start enjoying your stay from the very first moment.

Check-out time is 11 am. You can request a late check-out at reception (with charge) or use our luggage storage and changing room service so that you can enjoy your stay right up to the last moment.

All rooms at Ohtels Villa Romana have a bathtub.
The Junior Suite rooms have a small extra shower in addition to the bathtub service.

All double rooms at Ohtels Villa Romana have 2 beds of 1.05 m.

The hotel is 900 metres from the main beaches of Salou, a road that runs through the main shopping and restaurant area of the town.

The hotel is located just 500 metres from Port Aventura, a pleasant walking distance from the hotel.

From 2 to 12 years old is a child, and from 13 years old onwards is considered an adult.
The first 2 people in a room, for booking purposes, will always be considered adults.

From 0 to 1 year is considered a baby. You can request a cot for your baby for free.
From 2 to 12 years old it is a child, so from 13 years old charges will apply.

Mini-club opening hours are from 10.30 am to 1.00 pm.
The age range is from 5 to 12 years old.

When you arrive at the hotel, you must pay the tax on stays in tourist establishments in Catalonia.
The amount is 1.32 EUR per person per night, up to a maximum of 7 overnight stays. (Please consult possible exceptions).

Persons aged sixteen or less are exempt from payment.

The hotel has a 24-hour reception service.

Although the opening calendar and timetable of this service may change during the season, the usual opening calendar and timetable is as follows: From June to September From 11 a.m. to 6 p.m. This service may be subject to changes due to the weather.

Tickets for Port Aventura and the rest of the parks can be purchased at the reception desk. They will have the same conditions as at the ticket office of the park itself. The hotel does not offer room packages with tickets included.

The hotel has 2 spa areas: on the one hand GES Spa offers an indoor swimming pool, jacuzzi, sauna and Turkish bath at no extra cost for all our guests; and on the other hand, Beer Spa, a new spa concept with a series of services and treatments using beer products. Please see the massage and wellness menu for a fantastic range of treatments and pampering.

The Ohtels Vila Romana Spa is open from 10:00 a.m. to 2:00 p.m. and from 4:00 p.m. to 8:00 p.m., every day.

All information about the Ohtels Islantilla Beer Spa can be found at https://beerspain.com/. However, only people over 18 years of age are allowed to enter.

Yes, it is mandatory to present the reservation voucher. Web, agency or online agency.

We do not make purees for children and we do not handle baby food.
We have top branded baby food available for our customers. Please consult with the maître d' of the restaurant.